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Example Resume: Office Manager
[Chronological]

GLENN T. ROBINSON

55 S. Bailey Ct.
Baton Rouge, LA 70332
(504) 555-4589

SKILLS PROFILE
  • Six years of office supervisory experience
  • Skilled in developing successful office procedures
  • Experienced in establishing collection plans and monitoring collection activity
  • Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously
EMPLOYMENT HISTORY

Office Supervisor, William G. Morse, MD, Talleyville, KS (1992-current)

  • Manage operation and maintenance of office equipment , maintain appropriate quantities of business supplies and maintain cost records and supply sources for all business supplies
  • Established office payment plan program; arrange payment plans with patients; monitor those accounts to ensure compliance; prepare monthly report detailing collection activity; uncontrolled payments have fallen by 25%
  • Perform administrative tasks such as distributing the mall, scheduling meetings and typing letters and documents
  • Created and continue to update written job descriptions for office personnel
  • Developed manual for all business office procedures, resulting in standardized operations
  • Schedule daily appointments, handle phone communication, greet patients, collect payments and post accurate record of office charges and receipts into computer
Office Manager, Kevin D. McPherson, DDS, Knots, KS (1990-1992)
  • Performed business office duties, such as payroll, accounts payable and accounts receivable, and balanced all accounts monthly
  • Filled insurance claims and handled carrier requests
  • Represented doctor's office in small claims court when filing against nonpaying clients
  • Developed and maintained patient confirmation no-show policies, which decreased no-shows by 50%
Receptionist, Kevin D. McPherson, DDS, Knots, KS (1989-1990)
  • Scheduled daily appointments and handled phone communication
  • Retrieved and field charts for each day's patients; prepared new patient charts
  • Collected and posted payments
Sales Clerk, Cramer Furniture, Talleyville, KS (1988-1989)
  • Handled floor sales in lamps and dining room furniture
  • Assisted with credit reporting, collections, bookkeeping and installment contracts
  • Helped develop special sales and promotion plans, which led to 20% sales increase
EDUCATION

Warren County High School, Crow Point, KS (Graduated in June 1988)
Kansas Technical/Vocational college, Kansas City, KS (1988-1990)

Related courses: accounting, computer operations, business communications

 

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